How do I return my order?

Returns Period

30 days from the day your order is delivered.

Return Policy

Please keep your invoice, as it may be requested for online returns.

UNIQLO is always happy to accept online returns for all item(s) using the original payment method, provided that the item(s) are unwashed, unused, and in their original condition, with all packaging, tags, labels, and/or accessories (e.g., inner layers or spare buttons) intact and undamaged, within 30 days of receiving a product ordered from our website.

Please be advised that the following item(s) cannot be returned:

1) Innerwear, underwear, and socks due to hygiene reasons
2) Personalised item(s) (e.g. altered, UTme, or RE.UNIQLO)
3) Gift cards

An exception can be made for items deemed faulty that cannot be fixed or replaced as per the Consumer Rights Act 2015.
Please review the UNIQLO.com Returns Policy.

How to Return

Please select your country of purchase from the list below to view the return instructions.

After receiving your order, please wait 24 hours to begin processing your online return.

Austria
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Austria UNIQLO account
  Austria Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Bulgaria
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Bulgaria UNIQLO account
  
  Bulgaria Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Croatia
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Croatia UNIQLO account
  
  Croatia Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Czech Republic
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Czech Republic UNIQLO account
  
  Czech Republic Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Estonia
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Estonia UNIQLO account
  
  Estonia Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Finland
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Finland UNIQLO account
  
  Finland Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Greece
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Greece UNIQLO account
  
  Greece Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Hungary
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Hungary UNIQLO account
  
  Hungary Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Ireland
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Ireland UNIQLO account
  
  Ireland Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Latvia
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Latvia UNIQLO account
  
  Latvia Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Lithuania
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Lithuania UNIQLO account
  
  Lithuania Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Luxembourg
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Luxembourg UNIQLO account
  
  Luxembourg Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Poland
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Poland UNIQLO account
  
  Poland Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  DC Arvato - Uniqlo
  ul. Sycowska 41
  60-003 Poznań
  Poland
  
  Recipient additional information:
  Contact number: +48 61 652 88 00
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

If your return parcel status is shown as "Delivered", it means it has arrived at the local hub. Please allow around 3 days or more for the parcel to deliver to our Warehouse in Germany. Please be aware that there will be no tracking between the local hub and our German Warehouse.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Portugal
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Portugal UNIQLO account
  
  Portugal Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Romania
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Romania UNIQLO account
  
  Romania Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Slovakia
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Slovakia UNIQLO account
  
  Slovakia Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.
Slovenia
1. Log in to your UNIQLO account or guest account Purchase History via one of these links:
  
  Please ensure that you are logged out of your UNIQLO account before accessing the guest account associated with your order. Guest account purchase history is only visible if you are not logged in to any UNIQLO account on your device.
  
  Slovenia UNIQLO account
  
  Slovenia Guest account
  
  Where can I find my Guest ID?
2. Locate your order and select “RETURN” on the right hand side.
3. Follow the instructions within the returns portal to print your Return ID. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.
4. Include your Return ID inside the parcel along with the items you are returning.
5. Post your return parcel and ensure that it is processed, and that you receive a calling card or proof of shipping.
  
  Please post to this returns address:
  
  Arvato distribution GmbH,
  Schleefstraße 1a, 44287,
  Dortmund,
  GERMANY
  
  Recipient additional information:
  Contact number: +46 8 557 698 61
  Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)
When can I expect to receive my refund?

Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed.
The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
If by PayPal, allow up 24 hours for the funds to show in your account.

If your country of purchase is not listed above, please click below to be redirected to the correct website:

UK

Belgium

Netherlands

Sweden

Denmark

France

Germany

Spain

Italy

Frequently asked questions

▼ I cannot find my guest ID

After placing an order, you will receive multiple emails.
Your Guest ID is listed in the email with the subject line “Your Guest ID”.
Please check here for details.
▼ My Guest ID is invalid. How do I make a return?
If you have your Guest ID but it is invalid after submitting in guest account login, here is what is likely happening and how to solve the problem:
- This will happen if you are logged in to a UNIQLO account on the same device that you are trying to use the Guest ID. If you are logged in, please make sure to log out of the UNIQLO account and try submitting your Guest ID again.
  
  Please note, creating an account will not migrate your guest order to your new UNIQLO account. You will still have to log out of your UNIQLO account and log in to your Guest account, with the Guest ID associated with your order, to make your return.
- You may be trying to access your guest account on the wrong country website. Please check which country’s website you are using by selecting the 🌐 icon at the top of our website.
  
  If you are using the UNIQLO App, you will need to click the 👤 button, and then select ‘Settings’. Here you will be able to select the correct country associated with your Guest order.
▼ Can I return an item at the store?

Only exchanges are possible in stores. Returns cannot be made.
▼ Can I return more than one order in the same parcel?

To ensure you receive the correct refund, please do not include items from different orders in the same package. You will need to pack these items separately and create separate returns for each order.

Please note that failure to follow these instructions may result in a significant delay in processing and an incorrect refund.
▼ What happens to my refund if I use a coupon?

If you used a coupon, the value of your coupon is distributed proportionately across all items in your order. When returning an item from an order where a coupon has been applied, the value of the coupon will be deducted accordingly. Please be aware that the coupon cannot be re-issued.

Click here for more information.
▼ I have not received the return ID by email.
If you have not received your return ID label via email, please note that you can also download them from your account (or guest account).

To retrieve your Return ID Label, please:
1. Go to your Purchase History in your account (or guest account).
2. Locate the order and your return request.
3. You’ll see a button labelled “Print Label” . Click on it to access and download your Return ID Label.
Print Label

If you still can't retrieve your Return ID Label please attempt to cancel your return request and create a new one.

It could take up to 24 hours for you to receive your return ID label in your email inbox. Please make sure to check your spam/junk folders.
▼ Can I check the status of my return?

When sending your return with the carrier of your choice, you should receive a calling card or proof of shipping receipt. You can check the progress of your return by using your carrier's receipt reference number in your carrier's tracking widget.
▼ Can I use a different courier to return my order?

Yes, you can use the carrier of your choice.

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