How can we help?

If you are returning from Poland, please click here If you are returning from any other country, please follow these instructions:




1  Log into your UNIQLO Account or Guest Account.

To access your account you will need to log in with your registered email address and password. If you placed your order using the guest checkout option, you will be able to log in to your guest account entering the guest ID provided in your confirmation email. 

Please visit your "Order History" within your UNIQLO account or guest account. Here you can find the order, and the specific items, that you would like to return. 

 
Click here to log in to your UNIQLO Account

Click here to log in to your Guest Account

Where can I find my Guest ID?


Please note, the return address label is not a shipping label, you will have to cover the cost of your return shipping using a carrier of your choice. The barcode found on the return address label is necessary for our warehouse to scan as received and automatically send you an email confirmation.

 UNIQLO EU will only accept returns which are made within the 30 day returns period.

All returned items must be returned in a resalable condition including the original packaging, tags and/or labels. Please review the UNIQLO.com Returns Policy




2  Print your returns packing slip and parcel label

Please print your parcel address label and attach it to the outside of your parcel. To avoid any delays, please remove or block any other shipment addresses on your parcel which are not the returns address.

Please note, the parcel address label is not a shipping label. You will have to cover the cost of your return shipping using a carrier of your choice.





3  Package the return item(s)
 
Please ensure the item(s) are in a resalable condition and the returned parcel does not contain any items that are not eligible to be returned. Please click here for further details.


 

4  Ship your return with your chosen postal carrier 

Please ensure that your parcel is processed and you receive a calling card or proof of shipping.

Please ship to this returns address:
Arvato distribution GmbH,
Schleefstraße 1a, 44287,
Dortmund,
GERMANY

Recipient additional information:
Contact number: +46 8 557 698 61
Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

5  Return received and your refund is processed 
 
Once your return has been processed, your refund will be made into your original payment method. If by credit/debit card, please allow up to 3-5 working days from receipt of confirmation email. If by PayPal, allow up 24 hours for the funds to show in your account. Klarna refunds can take up to 5-7 business days.

If you used a coupon, the value of your coupon is distributed proportionately across all items in your order. When returning an item from an order where a coupon has been applied, the value of the coupon will be deducted accordingly. Please be aware that the coupon cannot be re-issued.
 
Frequently asked questions:

Can I make an exchange?

Can I return more than one order in the same parcel?

Can I return/exchange my online order in store?