1. UNIQLO
  2. Uniqlo Customer Service
  3. Return/Exchange
  4. Online Orders

Q. How do I return my order?




Returns Period

30 days from the day your order is delivered.
Return Policy

All returned items must be returned in a resalable condition including the original packaging, tags and/or labels.   
Please ensure the returned parcel does not contain any items that are not eligible to be returned.
Please review the UNIQLO.com Returns Policy.
How to Return

Please select your country of purchase from the list below to view the return instructions.

After receiving your order, please wait 24 hours to begin processing your online return.
 

  • Austria

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Austria UNIQLO account

      Austria Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Bulgaria

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Bulgaria UNIQLO account

      Bulgaria Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Croatia

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Croatia UNIQLO account

      Croatia Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Czech Republic

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Czech Republic UNIQLO account

      Czech Republic Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Estonia

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Estonia UNIQLO account

      Estonia Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Finland

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Finland UNIQLO account

      Finland Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Greece

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Greece UNIQLO account

      Greece Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Hungary

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Hungary UNIQLO account

      Hungary Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Ireland

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Ireland UNIQLO account

      Ireland Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Latvia

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Latvia UNIQLO account

      Latvia Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Lithuania

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Lithuania UNIQLO account

      Lithuania Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Luxembourg

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Luxembourg UNIQLO account

      Luxembourg Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Poland

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Poland UNIQLO account

      Poland Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:
      DC Arvato - Uniqlo
      ul. Sycowska 41
      60-003 Poznań
      Poland

      Recipient additional information:
      Contact number: +48 61 652 88 00
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received. 

    If your return parcel status is shown as "Delivered", it means it has arrived at the local hub. Please allow around 3 days or more for the parcel to deliver to our Warehouse in Germany. Please be aware that there will be no tracking between the local hub and our German Warehouse.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.
     

  • Portugal

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Portugal UNIQLO account

      Portugal Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Romania

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Romania UNIQLO account

      Romania Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Slovakia

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Slovakia UNIQLO account

      Slovakia Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.

  • Slovenia

    1. Log in to your UNIQLO account or guest account Purchase History via one of these links:

      Slovenia UNIQLO account

      Slovenia Guest account

      Where can I find my Guest ID?

    2. Locate your order and select “RETURN” on the right hand side.

    3. Follow the instructions within the returns portal to receive your return parcel address label. Please note, this is not a shipping label and the barcode will not be recognised by any courier company. You will have to arrange and pay for your return shipping.

    4. Post your return parcel and ensure that your parcel is processed and you receive a calling card or proof of shipping.

      Please post to this returns address:

      Arvato distribution GmbH,
      Schleefstraße 1a, 44287,
      Dortmund,
      GERMANY

      Recipient additional information:
      Contact number: +46 8 557 698 61
      Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

    When can I expect to receive my refund?

    Once your item has been received back at our Warehouse in Germany, your refund will be processed within 14 calendar days after it has been received.

    You will receive a refund confirmation email once your refund has been processed.
    The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

    If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.
    If by PayPal, allow up 24 hours for the funds to show in your account.
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