What is your online returns policy?

Page last edited on 23 July 2026


RETURNS POLICY EU

Need to make a return? You can find step-by-step instructions for returning your online order in our 'How do I return my order?' FAQ. If you purchase in store, you can return your item to any UNIQLO store in the country of purchase – see the ‘Store Purchase | How to Return and Exchange ’ for details. If you still need assistance after reviewing the FAQ, you can get in touch with us by visiting our FAQ page by clicking here .

Please click on the question that matches your query to view our contact form . Once submitted, we will aim to respond to you within one working day. Our customer service team is available on Monday to Friday (10am-9pm), Saturday-Sunday (11am-6pm), and can be contacted during these times here .

Please note, all of our e-mails are conducted in English.

Nothing in this returns policy affects your statutory rights. Your rights under our returns policy are in addition to your cancellation rights under applicable laws.


RETURN CONDITIONS

Please keep your invoice, as it may be requested for online returns.

UNIQLO is always happy to accept online returns for all item(s) using the original payment method, provided that the item(s) are unwashed, unused, and in their original condition, with all packaging, tags, labels, and/or accessories (e.g., inner layers or spare buttons) intact and undamaged, within 30 days of receiving a product ordered from our website. If a returned item does not meet our return conditions, we reserve the right to refuse a refund.

Please be advised that the following item(s) cannot be returned:

1) Innerwear, underwear, and socks due to hygiene reasons 
2) Personalised item(s) (e.g. altered, UTme, or RE.UNIQLO) 
3) Gift cards

An exception can be made for items deemed faulty that cannot be fixed or replaced in accordance with the applicable consumer protection law.
Returned items remain your responsibility until they reach us, so please ensure you obtain proof of postage when returning an item. Also, they should be packed securely so that they are not damaged on the way. We may reduce or refuse a refund for change-of-mind returns if the item is returned damaged due to inadequate packaging.
Faulty Item(s) - Please refer to the Defective Products section below.
We are not responsible for any items returned to us by mistake. If we are able to locate such items we may contact you to arrange their return and reserve the right to require payment of any applicable delivery costs before sending them back.

*Please note that items ordered online, regardless of payment or delivery method (except for Pay in Store), cannot be returned to our stores, however we’re more than happy to exchange your item(s).


FREE EXCHANGE IN STORE (not applicable to Poland)

Exchanges are only allowed in our UNIQLO stores of the country of purchase and we do not accept returns of item(s) purchased online regardless of payment or delivery method (except for Pay in Store). Should you wish to return and receive a refund for your online order, please refer to the Returns section and follow the steps set out here. Exchanges in our stores in Poland are not available.

For an exchange in-store, you would need to take your item(s) to one of our UNIQLO stores in the country of purchase within 30 days of receiving or collecting the item(s). Please ensure that you bring your original receipt (tax invoice) with you alongside the item(s) as an exchange cannot be processed without it. You will not be charged a fee for exchanging an item in-store.

Please note, once an item has been exchanged we are no longer able to process a refund for the item(s), except in the case of faulty items.

Any orders that have not been placed via credit/debit card, Google or Apple Pay, cannot be returned or exchanged in-store and will have to follow our online returns procedure.

Faulty Item(s) - Please refer to the Defective Products section below.


RETURNING PRODUCTS BY POST
 
If you would like to return an item purchased online under the voluntary right of return and exchange, please follow these instructions to make a return via your UNIQLO account or Guest account. Visit your purchase history where you can select the items you wish to return and download the return address label. The return label is not included in your parcel.

Option 1 - Return address label option (Please note that the return label is not a shipping label. You must bear the cost of return shipping with a carrier of your choice):
 

• Complete the returns process accessing your UNIQLO account or Guest account and print the label generated when the process is completed.
• Enclose the Return Note/Packing slip in your package (the sheet with the information about the items you wish to return).
• Securely attach the courier returns address label to the outside of your parcel.
• Ensure the Product(s) are placed in a securely wrapped parcel.
• Take the parcel (with the enclosed returns note) to your nearest courier drop off point. Please retain proof of postage when returning your item(s) and you should keep this proof until you receive your refund. Regrettably, we can only provide a refund for a lost return once we have been provided with proof of postage.

Option 2

Should you decide not to use the return label option stated above, please follow the instructions outlined below:
 

• Complete the returns process accessing your UNIQLO account or Guest account and print the label generated when the process is completed.
• Enclose the Return Note/Packing slip in your package (the sheet with the information about the items you wish to return).
• Ensure the Product(s) are placed in a securely wrapped parcel.
• The returns should be posted to the address below:
  UNIQLO / Arvato distribution GmbH,
  Schleefstraße 1a,
  44287,
  Dortmund,
  GERMANY 
• Take the parcel (with the enclosed returns note) to a Post Office or courier. Ask the Post Office or courier for proof of postage. You should retain this until you receive your refund.

Please remember to register the item(s) you wish to return via your UNIQLO account or Guest account.
It is your responsibility to retain all return documentation and to also ensure that the item(s) posted back to us can be tracked.


WHEN DO I GET MY REFUND ONCE I HAVE RETURNED AN ITEM?

Please note we will refund you in 14 (FOURTEEN) calendar days from the date on which we receive the returned Product(s) at our warehouse below and the Product(s) have been inspected by us:

UNIQLO / Arvato distribution GmbH,
Schleefstraße 1a,
44287,
Dortmund,
GERMANY

If we have not received the returned items, we may ask you to provide reasonable proof that the items were sent back to us, such as carrier tracking information or a drop off receipt. If you are unable to provide proof of return and the returned items are not received by us, we may withhold or refuse a refund.
 
Any refunds made by us will be made to the method of payment provided when you placed your order. UNIQLO reserves the right to withhold amounts for Products which are found to be damaged on return. You will be refunded the amount you paid for the returned Product(s).

Refunds are only issued for items purchased directly from UNIQLO and returned in accordance with our returns policy. If an item returned to us was not purchased from UNIQLO, does not correspond to the original order, or is otherwise ineligible for return under our returns policy, we reserve the right to refuse a refund. Where a non-UNIQLO item or incorrect item is returned, we may contact you to arrange return of the item at your cost. If we do not receive instructions from you within a reasonable period, or where return is not practicable (e.g. due to the item’s condition or value), we may, where appropriate, recycle, donate or dispose of the item.


PROMOTIONS AND DISCOUNT COUPONS

The value of your discount coupon will be divided proportionally between the different items in your order. Please note that when an item is returned from an order for which a discount coupon has been used, the value of the discount coupon will be deducted accordingly from the amount refunded. Please also note that any discount coupon used cannot be used again following the return of the product.

The return of an order for which you have benefited from free delivery (not supplied in the form of a discount coupon) will have no effect on the amount refunded.


RIGHT OF WITHDRAWAL

Note that you also have a right of withdrawal that can be exercised within fourteen (14) calendar days of the date of receipt of your order (at home, in a UNIQLO store or at a participating collection point) to return to us the products ordered online, without having to give any reason. For more information on the right of withdrawal, we refer you to clause XIII (RIGHT OF WITHDRAWAL) of our Terms and Conditions.


DEFECTIVE PRODUCTS

You have the right to return products that are deemed to be defective and/or non-conforming. Your remedies depend on how long ago you received the item.

Purchased within the last 30 days

If you received a defective item within the last 30 days, you are entitled to a full refund. You can return the item using the same method by which it was purchased:

• Purchased in store (Poland & Luxembourg customers only) – Our store staff will gladly assist you. Please bring the item to any UNIQLO store within the same country where the purchase was made.
• Purchased online or via Click & Collect, or purchased more than 30 days ago – Please do get in touch with us through our Contact Us form which can be found here (select topic: PRODUCT RECEIVED – my item is faulty).

Please do provide as much information as possible concerning the Product and the order.

If you are a consumer and return a defective Product to us (which must be by post) we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.

We will issue the refund for a faulty item without undue delay and in any event no later than 14 (fourteen) calendar days from the day on which we receive the returned item or, if earlier, within 14 (fourteen) calendar days from the day on which you provide proof of return of the product(s).

Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the product to you and the cost incurred by you in returning the product to us.

The rights provided under the legal guarantee of conformity are in addition to, and do not replace, the right of withdrawal and the other protection recognised by the applicable law.