How can we help?

If any of the following applies, please check the relevant page:
Faulty Products  

Please review the [Return & Exchange Conditions] before proceeding with each procedures.

Table of Contents
＊Return Process
＊Return Request & Shipping Steps
＊If You Cannot Submit a Return Request

Submit a return request from your Purchase History and send back the items together with the required documents.
Once your returned items have been checked by our warehouse, your refund will be processed. [Click here for Refund Details] 
 

Steps (tap each item for details): 

• 1. Submit a return request from your Purchase History

  1. In your Purchase History, tap the [Return] button for the relevant order. 
  
  If the return deadline has passed, the Return] button will not be displayed.
  
  Tip: 
  When viewing your Purchase History, each order will display a thumbnail image of one of the items included in that order, along with :

  • the order date
  • the number of items
  • the total amount paid
  • the pickup/delivery information (if applicable)

  You can use any of these details to help you quickly identify the order you wish to return.
  
  2. Review the return conditions and click [Return this item] 
  
  3. Select [Return], then click "Continue".
  
  4. Select the quantity and reason for return, then click " Confirm selection".
  
  5. Repeat steps 2 to 4 for each of the items you would like to return.
  
  6. Check the details of the returned items and click  " Confirm selection" to continue.
  
  
  

• 2. Prepare for Return (Return ID)

  • Select Print Label
  • A printable return ID label will be generated. 
  • Print the label at home and include your Return ID inside the parcel along with the item you are returning.
  • Post your return parcel using the carrier of your choice. You will have to arrange and pay for your return shipping.
  • Please post to this return address:

• 3. Pack required documents and items, then send back to our Warehouse.

  • You may use any secure packaging, as long as it is sealed properly
  • Do not mix items from different orders
  • Post your return parcel using the carrier of your choice. You will have to arrange and pay for your return shipping.
  • Ensure your parcel is scanned and keep your proof of postage

  Important Notes

  • Items without a return request cannot be accepted.
  • The return address is displayed during the return request
   
  Frequently asked questions
    

  • ▼  I cannot find my guest ID

    After placing an order, you will receive multiple emails.
    Your Guest ID is listed in the email with the subject line “Your Guest ID”.
    Please check here for details.

     

  • ▼  My Guest ID is invalid. How do I make a return?

    If you have your Guest ID but it is invalid after submitting in guest account login, here is what is likely happening and how to solve the problem:
     

    • This will happen if you are logged in to a UNIQLO account on the same device that you are trying to use the Guest ID. If you are logged in, please make sure to log out of the UNIQLO account and try submitting your Guest ID again.
      
      Please note, creating an account will not migrate your guest order to your new UNIQLO account. You will still have to log out of your UNIQLO account and log in to your Guest account, with the Guest ID associated with your order, to make your return.

     

    • You may be trying to access your guest account on the wrong country website. Please check which country’s website you are using by selecting the 🌐 icon at the top of our website.
      
      If you are using the UNIQLO App, you will need to click the 👤 button, and then select ‘Settings’. Here you will be able to select the correct country associated with your Guest order.

  • ▼  Can I return an item at the store?

    Only exchanges are possible in stores. Returns cannot be made.
     

  • ▼  Can I return more than one order in the same parcel?

    To ensure you receive the correct refund, please do not include items from different orders in the same package. You will need to pack these items separately and create separate returns for each order. 

    Please note that failure to follow these instructions may result in a significant delay in processing and an incorrect refund.
     

  • ▼  What happens to my refund if I use a coupon?

    If you used a coupon, the value of your coupon is distributed proportionately across all items in your order. When returning an item from an order where a coupon has been applied, the value of the coupon will be deducted accordingly. Please be aware that the coupon cannot be re-issued.
    
    Click here for more information.

  • ▼  I have not received the return ID by email.

    If you have not received your return ID label via email, please note that you can also download them from your account (or guest account).
    
    To retrieve your Return ID Label, please:

    1. Go to your Purchase History in your account (or guest account). 
    2. Locate the order and your return request.
    3. You’ll see a button labelled “Print Label” . Click on it to access and download your Return ID Label.

    Print Label
    
    

     

    If you still can't retrieve your Return ID Label please attempt to cancel your return request and create a new one. 
    
    
    
    It could take up to 24 hours for you to receive your return ID label in your email inbox. Please make sure to check your spam/junk folders.

  • ▼  Can I check the status of my return?

    When sending your return with the carrier of your choice, you should receive a calling card or proof of shipping receipt. You can check the progress of your return by using your carrier's receipt reference number in your carrier's tracking widget.

  • ▼  Can I use a different courier to return my order?

    Yes, you can use the carrier of your choice.