What is my order status?

Note

To find out how to update your shipping address after placing an order, please click here.

Table of Contents:
＊Home Delivery
＊Pick-up in UNIQLO Store (Click & Collect)
＊Frequently Asked Questions

Home Delivery

When your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
You can use this number to track your package via the carrier’s website.

(UNIQLO Member)
You can also check your order by logging into your UNIQLO account and viewing your [Purchase History]:

▼ Order Status

Ordered	Your order has been placed successfully.
Preparing for Delivery	Your order is being prepared in our warehouse.
On the way	Your order has left our facilities and is on its way to you. A shipping confirmation e-mail will include the estimated delivery date and tracking details.
Delivered	Your order has arrived at the shipping address provided.

Carriers' Tracking Website

For customers placing orders from Lithuania, Latvia, Estonia, Czech Republic, Hungary, Romania, Bulgaria and Croatia:

Open the DHL tracking link in the dispatch e-mail received.
Enter the postcode of your address.
You will be redirected to the local carrier site where you will be able to view all tracking information related to your order.

Important Notes

Please allow time for the tracking number to be updated on the carrier’s website.
Ensure there are no spaces when copying and pasting your tracking number.
If tracking details are not available yet, please check again later.

Helpful Links
Can I change my shipping address after placing an order?

Pick-up in UNIQLO Store (Click & Collect)

Unfortunately, tracking is not available for store collection orders. If you selected Click & Collect at checkout, your order will be delivered to the UNIQLO store you specified.
You will receive a pickup notification email once your order is ready for collection.

Even if you do not receive the pickup notification email, you can still check your order status in your [Purchase History].

▼ Order Status

Ordered	Your order has been placed successfully.
Preparing for Delivery	Your order is being prepared in our warehouse
On the way	Your order is on the way to the store.
Delivered	You will receive an e-mail once your order is ready for collection.

How to Collect Your Parcels

Please bring along your e-mail confirmation (printed or on your smartphone). You can also show your UNIQLO App membership barcode for a quick and easy collection.
You have 14 days from when your order is delivered to the store to collect it.

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