How can we help?

Table of Contents
＊Store Purchases
＊Online Orders or If You Cannot Return to a Store 

We are sorry to hear that your item may be faulty. For purchases made in-store, please visit your nearest UNIQLO store within the country of purchase so our team can physically inspect the item.

What to bring?

Your receipt or other proof of purchase (e.g., bank transaction record).

You can find store addresses via our Store Locator.
If you do not live near a UNIQLO store, please refer to the section [Online Orders or If You Cannot Return to a Store].

Important Notes

• If the fault is not caused by UNIQLO, we will handle it according to our Return & Exchange policy.

If your item was purchased online and it is beyond the 30 days return period or you are unable to return it to a store, we kindly ask you to provide pictures of the faulty item so that we can better understand the issue with the product you received.

We need the following to process your request:

• A picture of the care label attached to the item – showing the item number (e.g., 331-452710 (24-14))
• A picture of the entire item
• A picture of the fault/defect on the item
• A picture of the purchase receipt (in full)
• A short explanation of how the item was washed or cared for.

Please contact us using the Support Form and attach all pictures along with your contact details.