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Important Notes

• The refund timeline may vary depending on the policies of the issuing bank.
• If you do not receive your refund within the specified timeframe, kindly provide your order number and contact UNIQLO Customer Service.

Refund Process

POLAND




1.Your item will first be transferred to the carrier hub in Poznan, then delivered to our warehouse in Germany. Your parcel should arrive at the warehouse within 5 business days.
2.Once your item has been received back at our warehouse, your refund will be processed within 14 calendar days after it has been received.
3.You will receive a refund confirmation email once your refund has been processed.
4.The refund will be processed and completed within 3–5 business days, depending on the processes at your bank or credit card company.

REST OF EU



1.Once your item has been received back at our warehouse, your refund will be processed within 14 calendar days after it has been received.
2.You will receive a refund confirmation email once your refund has been processed.
3.The refund will be processed and completed within 3–5 business days, depending on the processes at your bank or credit card company.

• Shipping fees and gift wrapping charges are non‑refundable.
• Please note that during peak periods such as Christmas and New Year holidays, refund processing may take longer than usual.

• ▼ I have dropped off the return parcel to the UNIQLO warehouse. Have you already received it?

  You can check the progress of your return using the Return Receipt number provided by the carrier of your choice.

• ▼ The tracking shows that UNIQLO has already received my return parcel. Why has my refund not been processed yet?

  Returning from EU
  Once your item has been received at our warehouse in Germany, your refund will be processed within 14 calendar days. When the refund has been completed, you will receive a refund confirmation email.
  The funds will be reflected in your account within 3 - 7 business days from the date you receive the email.
  
  Returning from Poland
  You might see your parcel marked as "delivered". This means it's at the carrier's hub in Poznan and will soon be on its way to our warehouse. your parcel should arrive at our warehouse within 6 business days.
  Our team will process your refund within 14 calendar days from the date our warehouse has received your parcel. Once it is processed, you will receive a refund confirmation email.
  The funds will be reflected in your account within 3 - 7 business days from the date you receive the email.   

• ▼ I have received the refund confirmation email. Why is the refund still not reflected in my account?

  Upon receipt of the refund confirmation email, it takes 3–7 business days (depending on the original payment method) for the refund to be visible in your account.

• ▼ It has been more than 14 calendar days since the return parcel was delivered to your warehouse, but the refund has not been processed.

  We are sorry for the inconvenience this may cause. Please contact UNIQLO Customer Service via e‑mail and provide the following information:
  1) Order number
  2) Tracking number of your return parcel