How can I track my order?

Q. How can I track my order?

You can track your order by logging in to your UNIQLO account or guest account here: Access Account

Alternatively, if you do not have an account, you can track your order by logging in to your guest account and using the ID provided on the confirmation email.

For customers placing orders from Lithuania, Latvia, Estonia, Czech Republic, Hungary, Romania, Bulgaria and Croatia:

Please follow below steps to find the tracking information of your order:

1. Open the DHL tracking link in the dispatch e-mail received
2. Enter the postcode of your address
3. You will be redirected to the local carrier site where you will be able to view all tracking information for your order

Q. How do I arrange a re-delivery or contact the local carrier?
A. Please follow the steps above to contact the local carrier to pick-up or to arrange a re-delivery of your parcel.

※Unfortunately, the UNIQLO Customer Service Centre would not be able to raise the request on your behalf and we ask for your understanding

Q. What does it mean by order status = “Shipment being stored”?
A. For orders placed from certain European countries*, the parcel may be directed to the local hub facility for storage when the 1st delivery was not successful (i.e. absence).
*Countries including: Lithuania, Latvia, Estonia, Czech Republic, Hungary, Romania, Bulgaria and Croatia

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Q. How can I track my order?

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