How can we help?

If you placed your order before 18/09/2024, please follow the instructions below:

Already posted your return but still have items you wish to return?

The Returns Portal is only able to create one return label per order. If you would like to make another return please include the information detailed below, inside the return parcel so that our Warehouse Team can process your return. You will need to organise and cover the cost of your return postage, and ensure to obtain traceable proof of return.

Please include a hand-written note within the parcel and with the below information.

1. Your Full Name
2. Your Order Number(s)
3. The product SKU code(s)

e.g. John Smith, A001234243, 20001232424 (located beneath the barcode of the product's label). All returned items must be returned in a resalable condition including the original packaging, tags and/or labels.

Please note that failure to follow the above guidance may lead to a significant delay in the processing of your refund.


Returns address:
Arvato distribution GmbH,
Schleefstraße 1a,
44287,
Dortmund,
GERMANY  

Recipient additional information:
Contact number: +46 8 557 698 61
Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)

If you placed your order after 18/09/2024, please follow the instructions below:

You will be able to create multiple return delivery labelsper order, please note you will need to organise and cover the cost of your return postage, and ensure to obtain traceable proof of return.. Please note that in order to be able to print a new return label the first returns will have to be process by our warehouse team.

Please check the related article "How do I return my order?" for further information.