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Q. What happens if I am out when you try to deliver?

We would always recommend you selecting a delivery method most convenient to you.

If you are not available to accept delivery our carrier will leave a calling card (where possible) informing you of either when the next delivery attempt will be made or where your parcel has been left.

As stated in our terms and conditions a signature is not required for delivery and our carrier has the right to deliver your parcel in a location (considered safe or a neighbour) or a collection point. If your parcel is delivered to a collection point, it will then be available for up 14 calendar days.

After this time if your parcel is not collected or the carrier has been unable to deliver, your parcel will be returned back to us for a refund. This can take up to a further 15 working days.

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