2. Uniqlo Customer Service
  3. Delivery
  4. Shipping

Q. What happens if I am unable to collect my Click & Collect order?

If you're unable to collect your order yourself, you can ask someone to collect it on your behalf. However, please note that they will need to provide a copy of your delivery confirmation email. This will need to be presented to our store advisor when collecting the order.

If you're unable to collect your order within 7 calendar days of it arriving in store, this will be returned back to us and a refund processed. You will receive your refund within 14 (FOURTEEN) working days from the date on which we receive the returned Product(s) at our warehouse.
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