1. UNIQLO
  2. Uniqlo Customer Service
  3. Return/Exchange
  4. Online Orders

Q. What is your online returns policy?




Please review UNIQLO EU’s returns policy here: Return Policy


What is the online returns policy?

You will have 30 calendar days from the date your order is delivered to return or exchange item/s from your order (for Click & Collect, this will be from the day the items arrive at your selected store). Exchanges can be made in any UNIQLO EU store (within the same country of purchase) but returns of items purchased online will not be accepted in store. This excludes our UNIQLO POP-UP Wars Sawa Junior store in Warsaw, Poland, which will not accept any returns or exchanges from our online store. Orders placed with PayPal cannot be refunded or exchanged in any UNIQLO stores and will have to follow our online returns procedure. Should you wish to return and receive a refund for your online order, you can do so by using our Returns Portal.

Due to hygiene reasons inner/underwear/swimwear or face-masks cannot be returned or exchanged.

All returned items must be returned in a resalable condition including the original packaging, tags and/or labels.


When will I receive my refund?

Refunds can take up to 14 working days from the date on which we receive the returned products.


What if I feel my item(s) is faulty?

As soon as you discover a fault with your item, please contact our specialist team by using the CHAT SUPPORT service at the bottom of this page.

So we can assist you efficiently, please do provide us with the following:

1. Order number
2. The faulty item code (beginning 2000, located below the barcode on the label)
3. An image of the fault
4. Any other information
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