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Q. I entered my voucher code but it didn't work

If you find that your promotion code is not working then please do check the below:

1. Our discount/promo codes vary so do the terms and conditions of each, so make sure you check these when you receive any codes. Codes may only be valid for certain items, so will have an expiry date. You should be able to find the terms and conditions in the same place you found the code whether it be through an email or on our website.

2. If its a shipping offer code, please do ensure you have selected the correct shipping method in the drop down menu of the SHOPPING BAG page or DELIVERY page.

3. Some codes will only work for specific people or for specific countries. The terms and conditions will state if the code can only be used in a certain country. If you’ve received the code in an email from UNIQLO then the code may also be locked to that email address. Make sure you’re trying to use the code using your UNIQLO account that has the same email address as we sent the code to.

4. Our promotion codes are case sensitive so do enter them exactly as you have received it.

If your promotion code is still not working, after checking all of the above, then please contact us.

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