Help UNIQLO Help

  1. Help
  2. /
  4. /
  6. /

Q. (BELGIUM - Lockdown) How UNIQLO Belgium is responding to the recent lockdown?

Following recent government's decisions, all our UNIQLO Belgium stores are now closed. To know if your store (outside Belgium) is open, please visit our store locator.

We hope you are well in this difficult time and wish to inform you that UNIQLO Belgium is taking all dispositions to make sure you are shopping online safely with us.

SERVICE UPDATE: We are currently experiencing a B-Post shipping delay. Please allow an additional 2 working days for delivery to be made. Thank you for your patience during these times.

Is ordering on safe?

Our warehouse is following strict health and safety protocols, wearing mask and gloves while handling anything that might be send to you. We also make sure that the social distancing rules are rigorously followed.

Can I place a Click & Collect order?

Unfortunately, due to the current situation, we disabled the Click & Collect option for our Belgium stores.

What will happen to the Click & Collect order I already placed?

We created a separate entry in our FAQ to keep it simple and clear for you, please visit this page.

Will I be able to return my (online or in-store) purchase later due to the lockdown?

Following the government's decision to close all non-essential shops, but also to facilitate your return and ensure a smooth experience, we have extended the return period. All purchases made on or after October 3rd, 2020 can be returned or exchanged until January 15th, 2021 or within 30 days of receipt, whichever is more convenient for you. The general conditions for returns still apply. For more information, please click here.

Was this information helpful?

If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via chat.
To allow us to improve our services we would appreciate your feedback regarding this information/article.
(Please note:
This is for feedback only and not monitored by our Customer Service team)