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Q. My order is delayed

I have not received my shipment confirmation email, where is it?

Unfortunately, due to Covid-19 we’re experiencing unusually high demand for orders coupled with returns which has unfortunately resulted in a delay to the processing of orders. This has therefore directly impacted the sending of your shipment confirmation email. We kindly ask that you only reach out to us if it has been 3 days since your order was placed. We thank you for your patience and apologise for any inconvenience this may cause you.

My order has been shipped but I have still not received it?

The delivery time for your order is dependent on the delivery method chosen. Once your order has been shipped, you will be allocated an estimated delivery date.  We would advise you track your parcel here until your parcel has been delivered.

If your estimated delivery date has passed and you have not received a notification advising you when delivery will be rescheduled, please contact our customer service team. Please note, due to Covid-19 our customer services team are dealing with an exceptionally high volume of contacts at a  reduced working capacity, therefore our response timeframe will unfortunately be longer. We can assure you that all queries will be responded to so we kindly ask you not to send multiple emails. 

What are your temporary opening times?

You can contact our Customer Service team via the below channels:

Email:                                                   Monday to Sunday, 8am – 9pm
Chat Support:                                       Monday to Friday 9am – 5pm 

The easiest and fastest way to receive a response to your enquiry is via our FAQ pages and selecting the chat support function at the bottom of the page:  


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