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Q. Delayed response from Customer Services

I have not received a response to my contact?

Unfortunately, due to Covid-19 our Customer Services team are dealing with an exceptionally high volume of contacts and operating at a reduced working capacity which unfortunately means that our response timeframe will be longer. We can assure you that all queries will be responded to. We therefore kindly ask you not to send multiple emails. 

What are your temporary opening times?

You can contact our Customer Service team via the below channels:

Email:                     Monday to Sunday, 8am – 9pm
Chat Support:         Monday to Friday 9am – 5pm 

The easiest and fastest way to receive a response to your enquiry is via our FAQ page and selecting the chat support function at the bottom of the page: 

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