How can we help?

If you are returning your parcel from Poland, please follow the instructions below:

We do not provide returns shipping labels. You will have to cover the cost of your return shipping using a carrier of your choice. UNIQLO will only accept returns which are made within the 30 days return period. UNIQLO Poland stores will not accept online orders for return or exchange.



1   Log into your UNIQLO Account or Guest Account to register the item(s) you wish to return from your order.

To access your account you will need to log in with your registered email address and password. If you placed your order using the guest checkout option, you will be able to log in to your guest account entering the guest ID provided in your confirmation email. 

Please visit your "Order History" within your UNIQLO account or guest account. Here you can find the order, and the specific items, that you would like to return. 

 
Click here to log in to your UNIQLO Account

Click here to log in to your Guest Account

Where can I find my Guest ID?



You will be able to select the reason for the returned item(s) which we will use as feedback to improve our products! Once you have registered your return, the returns portal will generate your return packing slip and parcel address label.
 

DC Arvato
ul. Kolejowa 150
62-064 Plewiska
Polska

Recipient additional information:
Contact number: +46 8 557 698 61
Email address: UQEU-CarrierEnquiries@uniqlo.eu (Please do not contact this email address as it is an unmonitored email address)


2  Please print your parcel address label and attach it to the outside of your parcel. To avoid any delays, please remove or block any other shipment addresses on your parcel which are not the returns address.

Please note, the parcel address label is not a shipping label. You will have to cover the cost of your return shipping using a carrier of your choice.


3  Package your parcel securely and return to our warehouse in Poland using a delivery carrier of your choice. Please do ensure you receive a receipt as proof of postage, which you should retain until you receive your refund.
 

4  Once your return has been received and processed, you will receive a confirmation email from us. Normally, to receive your refund, it can take up to 2 weeks from the day we have received your return package at our warehouse.